OTRS::Pro Managed Service

Your OTRS::Pro — consulted,
configured, supported.

Using OTRS::Pro Cloud from OTRS AG? We handle consulting, setup, ERP integration, and ongoing 1st and 2nd-level support — with a dedicated point of contact and clear response times. We understand your process, not just the software.

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From first conversation to ongoing operations

Four phases to operational readiness

Each phase is available individually. Existing OTRS::Pro customers can start directly with Phase 3 (Operations).

Phase 0
Consulting & Requirements Analysis
€ 1.890 one-time
Current-state analysis, queue/SLA concept, ERP integration needs, 90-day roadmap.
Phase 1
Setup & Customization
€ 3.490 one-time
Queues, SLA rules, workflows, forms, roles/permissions — tailored to your needs.
Phase 2
Integration & Development
from €4,900 post-discovery
ERP connectivity (API/Webhook), custom modules, data synchronization, automation.
Phase 3
Managed Support (1st + 2nd Level)
from €149 / month
Dedicated point of contact, SLA response time, ongoing operations — see pricing below.
Operations — monthly base fee

Point of Contact Tiers

The base fee covers availability, SLA response time, and a dedicated point of contact — regardless of ticket volume. Processing time is billed separately from a support hour budget.

Basic
€ 149 / month
2 business day response time
  • Dedicated point of contact (fixed contact)
  • Ticket monitoring + escalation management
  • Processing billed separately
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Most popular
Priority
€ 349 / month
1 business day response time
  • Dedicated point of contact (fixed contact)
  • Proactive queue monitoring
  • Escalation management
  • Processing billed separately
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Express
€ 690 / month
½ business day response time
  • Dedicated point of contact (fixed contact)
  • Proactive queue monitoring
  • On-call availability outside business hours optional
  • Processing billed separately
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Processing time: Support hour budget from €990 / 10h · Overages: €135 / h · All prices net plus VAT · This offer is exclusively for business operators, traders, public authorities and legal entities under public law (§ 14 BGB) — not consumer contracts (§ 13 BGB)

Ready for a dedicated point of contact?

No-obligation initial conversation — we'll review your current OTRS::Pro usage and identify improvement opportunities.

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